How Luxe Paints handles information you share with us through this website.
This website is operated by Luxe Paints LLP (referred to as “Luxe Paints”, “we”, “us” or “our”), with its registered office at Shop No 2, Deepraj CHS, Plot 120/131, Sector - 9, New Panvel. For any privacy queries, please contact us at santhosh.veliventi@luxepaints.co.
When you submit an enquiry through our Contact Us form, you voluntarily share the following information with us:
• your first and last name;
• your email address;
• your phone number;
• your country;
• the name of the company or organisation you represent (if any);
• the message or details you provide about your enquiry.
We only collect this information because you have chosen to submit it to us through the form. We do not ask you to create an account to browse the website, and we do not knowingly collect any other personal information about you from this website.
We use the information you submit to respond to your enquiry, understand the nature of your request, share relevant product, colour or service details, and follow up with you in connection with the enquiry.
We may also use aggregated or anonymised information to understand the kinds of enquiries we receive, improve how we communicate on the website, and train our team to respond better. We do not sell your personal information.
Our contact form is delivered to our team using a third-party email delivery service (EmailJS). When you submit the form, the information you entered is transmitted through EmailJS to our internal email inbox so that our team can read and respond to your enquiry.
EmailJS acts as a service provider that processes the form submission on our behalf. Their handling of the submission is subject to their own terms and privacy practices. We recommend reviewing them if you would like more detail about how the transmission is handled.
The current version of this website does not set marketing, advertising or analytics cookies as part of its own code, and we do not run third-party analytics or tracking tools on it.
Some browsers, hosting providers or embedded third-party content may still set technical cookies that are needed for basic functioning. If we introduce website analytics, marketing cookies or other tracking tools in the future, we will update this Privacy Policy to explain what is collected and how you can manage it.
We do not sell, rent or trade the personal information you submit through this website. We may share your information only in the following limited situations:
• with service providers, such as the email delivery service used by the contact form, strictly to help us receive and respond to your enquiry;
• with our group companies or authorised representatives, where it is reasonably necessary to respond to your enquiry;
• where required by applicable law, a lawful order of a court or authority, or to protect our rights, safety or property, or those of others.
We take reasonable technical and organisational measures to protect the limited information you submit through the website against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain enquiry information for as long as we reasonably need it to address your request, maintain records of our communications with you, and comply with applicable legal, regulatory or business requirements. When it is no longer needed for those purposes, we take reasonable steps to delete or anonymise it.
If you would like to know what information we hold about you, correct inaccurate information, or request that we delete information you previously submitted through the contact form, please write to us at santhosh.veliventi@luxepaints.co. We will respond to reasonable requests in line with applicable law.
You can also choose not to submit the contact form at all. Browsing the website itself does not require you to share personal information with us.
This website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children through the website. If you believe a child has submitted information to us, please contact us so we can take appropriate steps.
We may update this Privacy Policy from time to time to reflect changes in how the website works, the services we offer, or applicable law. The updated version will become effective when posted on this page, so we encourage you to review it periodically.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please write to us at santhosh.veliventi@luxepaints.co, or at our registered office address provided above.